No.	Questions	Answers
1	What are your contact details	Phone: (02) 9055 6947 E-Mail: bookings@rios.com.au Website: www.rios.com.au FaceBook: https://www.facebook.com/RioBrazilianBarGrill/ Instagram: @rio_brazilian_restaurant
2	What is Rio Restaurant address	Level 1 at 29 Phillip Street, Parramatta, NSW 2150
3	What type of venue is RIO	RIO is an all you can eat Buffet Restaurant
4	What type of cuisine does RIO serve	We serve a diverse range of culinary delights with a focus on a multi-national buffet complemented by Brazilian skewers
5	What are the main foods you serve	Brazilian Skewers along with Indian, Asian & Continental dishes
6	How many Brazilian skewers are served	We serve a selection of Brazilian skewers, including chicken, lamb, beef, pork, pineapple, and sausages
7	What are the desserts in the buffet	Our dessert buffet features a rotating selection of sweet treats, including cakes, puddings, and ice cream, ensuring a delightful variety every day
8	Is Rio a Self Serve restaurant or Table service	Rio primarily operates as a self-service restaurant, although our BBQ skewers are served directly to the table
9	How can we make a booking	To ensure precision, we encourage guests to make bookings through our website using the Booking Form. Alternatively, you can reach us by phone at (02) 9055 6947
10	What is the link to make a Booking	To make a booking, please visit our website at www.rios.com.au/booking.htm
11	What is Lunch / Brunch timings	Lunch is exclusively offered on Saturdays and Sundays, from 11:00 am to 2:30 pm
12	What are Dinner timings	Dinner is served Wednesday through Sunday, with operating hours from 6:00 pm to 10:00 pm
13	What menus are available for Lunch	During lunch service, guests can enjoy our Multi Cuisine Buffet, featuring a variety of culinary delights. Please be advised that Brazilian Skewers are not served during lunch
14	What menus are available for Dinner	For dinner, we offer a Multi Cuisine Buffet along with Brazilian Skewers served directly to your table
15	What are the lunch prices for adults and kids	Adults can enjoy lunch for $29 per person, while children aged 4 to 10 years are offered at a reduced rate of $22. Please note that full pricing applies to individuals above 10 years old
16	What are the dinner prices	Wednesday & Thursday dinner is priced at $32 Sunday dinner is priced at $42 Friday and Saturday dinner is priced at $52
17	What are different kids prices And what age kids are free	Children aged up to 4 years dine for free For children aged 4 years and above, the price is $22 Full price applies to children above 10 years old
18	Does the Price per person includes alcohol and entertainment	The price per person covers the cost of food and entertainment. Please note that drinks are not included in this price
19	What menus are available for mid week dinner	For midweek dinner, we exclusively offer our Multi Cuisine Buffet & Brazilian skewers
20	What menus are available after 10pm	Our buffet service is available until 10 pm. After 10 pm, we offer a mixed platter option
21	Till what time is the kitchen kept open	The kitchen remains open until 10:30 pm
22	Till what time dinner is available	The last dinner booking is accepted until 10 pm, with the buffet service concluding at 10:30 pm
23	Can customer stay till late on weekends	Of course, Guests have the option to stay until midnight 12 Am on weekends for an extended dining experience
24	Do you offer Takeaway & Delivery	Regrettably, we do not provide takeaway or home delivery services at this time
25	Is RIO a Halal Restaurant	At RIO, we take pride in our commitment to sourcing Halal meat from certified butcheries. While we may not hold a 100% Halal certification, we ensure that our lamb, beef, and chicken meet the Halal standards, providing our customers with confidence in the quality and authenticity of our offerings
26	How many Soft drinks packages are available	We offer two soft drink packages: 1. Basic Soft Drink Package: $10 per person for a duration of 3 hours 2. Unlimited Juice & Soft Drink Package: $15 per person for a duration of 4 hours
27	What all soft drinks do you serve	We offer a selection of soft drinks including Coke, Sprite, Fanta, Lemon Squash, and Diet/Zero, alongside a range of juices such as Apple, Orange, Pineapple, and Cranberry
28	Is it safe for Muslim customers	We adhere to the dietary restrictions and cultural sensitivities of our Muslim clientele by refraining from serving pork or non-Halal items, such as Pork Belly and Sausage, upon their advance notification during the booking process
29	Do you use wine for cooking	We do not include wine in any of our cooking recipes
30	Do u have parking or Where is parking available	Regrettably, we do not offer parking facilities on-site. However, many customers opt to utilize public car parking stations in close proximity. For additional information on parking options, please refer to https://www.rios.com.au/#Parking We suggest carpooling to avoid parking problems.
31	Is there a Ramp for differently abled or handicapped persons	Unfortunately, we do not have a ramp available. We do not have access for wheelchairs
32	Is there a lift accessible	Unfortunately, we do not have a lift accessible on our premises. Access to our facilities involves the use of stairs
33	Is there a disabled toilet	Unfortunately, we do not have a disabled toilet facility on our premises. We apologize for any inconvenience this may cause
34	How much deposit is needed	The deposit required varies based on group size: $50 for groups under 15 people, $100 for groups between 16 and 40 people, and $200 for groups exceeding 40 individuals
35	What is the reason asking deposit when booking	The purpose of requesting a deposit during booking is to mitigate the occurrence of no-shows and minimize the risk of seat vacancies and food wastage
36	What are the types of payments for deposit	We offer various methods for deposit payment: 1. Online fund transfer 2. Credit card payment at the restaurant 3. Payment by card or cash at the restaurant
37	Timings to pay deposits	Deposits can be paid during our operational hours from 9 am to 11 pm, or conveniently anytime via internet transfer
38	What is the surcharge for credit cards	A Card Service Fee of 1% is applicable to transactions exceeding $100
39	Does Rio take Amex Card, Diners Club Card	Yes, Rio accepts American Express and Diners Club cards, exclusively for in-person transactions conducted at the restaurant
40	Do you have Refund Policy	As per our Refund Policy, refunds for deposits are provided if cancellations are notified at least 2 hours before the scheduled booking time
41	Can customer spilt bills and pay individually	Absolutely, we offer the convenience of splitting bills, enabling customers to pay individually as per their preference
42	What time food bill needs to be paid	The food bill must be paid before guests begin enjoying the buffet
43	Cut off time for final numbers of guests	The deadline for providing the final number of guests is 4.30 pm on the day of the booking
44	What is maximum seating capacity of the venue	Our restaurant comfortably accommodates up to 200 guests, with the capacity extending to 230 guests for functions
45	Till what time are kids allowed on party nights	Children are welcome to stay until late on party nights, however, they must remain seated and be accompanied by parents or guardians throughout the event
46	Which gift cards do you accept	We apologize, but we are currently unable to accept gift cards. We appreciate your patience and understanding regarding this matter
47	What days are shows in Rio	Experience the vibrant shows at Rio exclusively on Fridays and Saturdays
48	What time the show starts	The show commences between 8:00 pm and 8:30 pm
49	How long does the show go for	The show duration ranges from 30 to 40 minutes, and it includes audience participation
50	What is the regular DJ's Name	The DJs change every week
51	What music does DJ play	Mostly English & Latin music is played, but Bollywood and Punjabi songs are also played upon request
52	What show performed on Friday & Saturday	The Brazilian and Latin Show is performed on Fridays and Saturdays
53	What time does DJ start	The DJ starts immediately after the show ends
54	Does Rio have a stage for shows	Yes, Rio has a stage for shows, located in the middle of the restaurant
55	Can we bring our own music for dance floor on weekends	Yes, you can bring your own music for the dance floor on weekends
56	Can we bring in drinks for functions / large groups	Sorry, bringing in drinks for functions or large groups is not allowed
57	How much is BYO charge	Sorry, BYO is not allowed, therefore there is no BYO charge
58	Do you charge for BYO Cake	Customers are welcome to bring their own cake. There are no charges for this service
59	Is the BYO Cakeage charged per cake or per person	There is no cakeage charge
60	If we want the celebration cake to be cut after 10.30pm	Not a problem, that's Fine
61	What is the Cash Bar & Bar Tab	Cash Bar: Guests purchase drinks at their own expense by paying at the bar Bar Tab: Drinks are served to the table by a waiter; service stops when the tab amount limit is reached
62	For a Bar Tab - what things are needed before starting Tab	Before starting a Bar Tab, either a prepaid spend limit is required or a credit card and driving license is needed as security
63	What is the agreed age of drinking	The agreed age for drinking is 18 years and above
64	If half table wants Soft drinks package and the other half wants alcohol package How will they be charged	Sorry, we do not offer any alcohol packages
65	Do you sell bottles of spirits	We do not offer bottle service. Only 30ml pegs are available
66	Can we buy bottle of Wine from the bar	Yes, we sell wine bottles at the bar
67	What are wristbands used for. And how much are each	Wristbands will be provided to those who open a Bar Tab. The bands are provided free of charge
68	What types of alcohol are served	Rio serves a variety of alcoholic beverages including beers, spirits, RTDs (Ready-to-Drink), wine, sparkling, and cocktails
69	How many Alcohol packages are available	Sorry we do not promote alcohol packages
70	What is the price of buffet with alcohol included	The price per person includes only the food. Alcohol must be paid or billed separately
71	Can a customer come only for drinks after the show	Yes, customers are welcome to join us exclusively for drinks
72	Are there any open air spaces	The restaurant is located on Level 1 and is enclosed from all sides. There are no open air balconies in Rio
73	If a group of 20 customers books at 9pm on a saturday, what menus can be offered	The buffet is available until 10:30 pm. After that, we can offer mixed platter
74	What is minimum number of customers required for a buffet on weekday	There is no minimum number of customers required for a buffet on weekdays
75	Can a customer book a private function on a Friday or Saturday	Yes, you can book private functions on all days
76	What if a table of 20 people is booked. and 2 people does not want to eat and pay	Payment will be required for the full booking of 20 people, even if 2 individuals choose not to eat
77	Can we reach till 9pm	No problem! The buffet is open until 10:30 pm
78	How many High Chairs / Baby seats do you have	Certainly! We have a total of 6 high chairs ready for use
79	Can we bring in Pram / stroller	Absolutely, you're welcome to bring prams, strollers or portable booster seats for your baby
80	If a booking is for a function of 60 people in mid week then how much is cost of Belly dancer and a DJ	We can provide free midweek entertainment for a minimum of 100 guests In this case, there will be no charges for the belly dancer and DJ; it is complimentary However, for bookings under 100 guests, you will need to pay for the entertainment
81	What is the minimum number to book for a private function on a Saturday Lunch	The minimum number to book for a private function on a Saturday lunch is over 40 people
82	Does Rio do Catering	Yes, Rio offers outside catering services
83	What menu is available for catering	The catering menu offers a variety of options including Indian cuisine, continental dishes, and grilled skewers
84	Who picks up or delivers the catering	We can arrange for delivery of the catering
85	For how many people minimum, the entire venue can be booked on Thur, Friday, Saturday, Sunday Dinner	The entire venue can be booked for a minimum of 70 to 100 people for dinner on Thursday, Friday, Saturday, and Sunday
86	What information do you need for a function booking quote	The information required for a function booking quote includes the number of guests, date, time, booking name, phone number, email, and event or occasion name
87	If 3 people do not want to pay because they are coming after the Buffet	No charge if they're coming after the buffet is removed. They can still join for drinks
88	If a table is booked for 20 people and only 15 turn up. How many people will be charged	All 20 people will be charged unless a reduction in numbers is notified
89	Is there a strict dress code for weekend parties, What is not allowed	Smart casual attire is acceptable. However, please note that slippers and thongs are not permitted
90	Can we wear shorts, singlet and sneakers	No, shorts, singlets, and sneakers are not allowed
91	How much does entertainment costs for week days	The entertainment is complimentary for bookings of 100 guests or more on weekdays. For bookings with less than 100 guests, customers will need to pay for the entertainment
92	On what days can a customer book for private or full venue	Customers can book for private events on all days Mondays to Sunday
93	How much is tap drinking water	Tap drinking water is provided free of charge. Sealed Bottled water is $3.50
94	Can we still come if running few minutes late on weekends	No problem, You are still welcome to come. Please note that the buffet closes at 10:30
95	How much is a bunch of 5 balloons	Regrettably, we do not offer balloons for sale
96	For vegetarians, what are the replacement foods in the buffet	We have a rich selection of vegetarian dishes available in our buffet to ensure a delightful dining experience for our vegetarian guests
97	If a group of 15 people is vegetarian or vegan, can they order from Ala Carte menu	If a group of 15 people adheres to a vegetarian or vegan diet, they are encouraged to explore the wide variety of vegetarian dishes featured on our buffet. Please note that we do not accommodate separate orders. Our buffet menu encompasses a diverse range of cuisines, including Indian and Continental options
98	Can big groups payment be made on the day of booking in the restaurant	We kindly request a deposit to secure bookings for large groups. However, the remaining balance can be settled conveniently on the day of the event
99	Do you have private section for small groups of 50 people	We don't have a designated private section. Our space is a large hall without partitioned areas for private groups. However, for larger groups, we can arrange seating on the other end / side of the dance floor
100	Can we sit near the dance floor, Do you take Seating requests	Seating requests can be noted; however, actual seating arrangements are based on availability
101	Can we order cake in the restaurant	A cake can be pre-ordered with prior booking required. We arrange it from an external source
102	Can we bring our own decorations for the table	Yes, you are welcome to bring your own decorations for the table
103	What decoration(s) are not allowed	Confetti and party poppers are not allowed
104	For how many people booking can the discounts be given	Discounts are exclusively offered for bookings accommodating more than 50 guests
105	Can we take left over food home	Regrettably, taking leftover food home isn't feasible since we operate as a buffet-style restaurant
106	Is the restaurant authorized to sell alcohol	Absolutely! Our restaurant is licensed to serve alcohol, ensuring a delightful dining experience with your favorite drinks
107	Are we allowed to take drinks to the dance floor	For safety reasons, we ask that you do not take drinks, including glasses and bottles, onto the dance floor. Please leave your beverages on your table
108	I have severe allergies. Can you ensure my meal is safe to eat?	While we take every precaution to accommodate dietary restrictions, we cannot guarantee a completely allergy-free dining experience due to the potential presence of trace allergens in our working environment and supplied ingredients. For severe allergies, we encourage you to speak to our manager upon arrival to discuss your specific needs and concerns.
109	Does Rio have free WiFi	Yes, complimentary WiFi is available for all customers
110	Does Rio offer Hookah/Shisha	Sorry, we do not offer Hookah/Shisha services
111	Does Rio provide catering services for weddings	Yes, Rio provides catering services for weddings & functions
112	Does Rio provide audiovisual equipment for private events	Yes, Rio provides audiovisual equipment for private events upon request
113	Does Rio offer special packages for private events	Yes, Rio offers special packages for private events, including catering, entertainment, and decorations
114	What types of entertainment are available for private events	Rio offers a variety of entertainment options for private events, including live music, DJs, dancers, and more
115	Can customers bring their own entertainment for private events	Yes, customers can bring their own entertainment for private events
116	Does Rio have a dance floor for private events	Yes, Rio has a dance floor available
117	Does Rio have any partnerships with hotels for accommodation	There are a large number of Hotels and serviced apartments, it is walking distance from Rio
118	Whom can I address complain(s) or concern(s)	Please inform the Manager Incharge of any concerns before leaving. They will promptly address them