| SL. No. | Questions | Answers |
|---|---|---|
| 1 | What are your contact details |
Phone: (02) 9055 6947 E-Mail: bookings@rios.com.au Website: www.rios.com.au FaceBook: https://www.facebook.com/RioBrazilianBarGrill/ Instagram: @rio_brazilian_restaurant |
| 2 | What is Rio Restaurant address | Level 1 at 29 Phillip Street, Parramatta, NSW 2150 |
| 3 | What type of venue is RIO | RIO is an all you can eat Buffet Restaurant |
| 4 | What type of cuisine does RIO serve | We serve a diverse range of culinary delights with a focus on a multi-national buffet complemented by Brazilian skewers |
| 5 | What are the main foods you serve | Brazilian Skewers along with Indian, Asian & Continental dishes |
| 6 | How many Brazilian skewers are served | We serve a selection of Brazilian skewers, including chicken, lamb, beef, pork, pineapple, and sausages |
| 7 | What are the desserts in the buffet | Our dessert buffet features a rotating selection of sweet treats, including cakes, puddings, and ice cream, ensuring a delightful variety every day |
| 8 | Is Rio a Self Serve restaurant or Table service | Rio primarily operates as a self-service restaurant, although our BBQ skewers are served directly to the table |
| 9 | How can we make a booking | To ensure precision, we encourage guests to make bookings through our website using the Booking Form. Alternatively, you can reach us by phone at (02) 9055 6947 |
| 10 | What is the link to make a Booking | To make a booking, please visit our website at www.rios.com.au/booking.htm |
| 11 | What is Lunch / Brunch timings | Lunch is exclusively offered on Saturdays and Sundays, from 11:00 am to 2:30 pm |
| 12 | What are Dinner timings | Dinner is served Wednesday through Sunday, with operating hours from 6:00 pm to 10:00 pm |
| 13 | What menus are available for Lunch | During lunch service, guests can enjoy our Multi Cuisine Buffet, featuring a variety of culinary delights. Please be advised that Brazilian Skewers are not served during lunch |
| 14 | What menus are available for Dinner | For dinner, we offer a Multi Cuisine Buffet along with Brazilian Skewers served directly to your table |
| 15 | What are the lunch prices for adults and kids | Adults can enjoy lunch for $29 per person, while children aged 4 to 10 years are offered at a reduced rate of $22. Please note that full pricing applies to individuals above 10 years old |
| 16 | What are the dinner prices | Wednesday & Thursday dinner is priced at $32 Sunday dinner is priced at $42 Friday and Saturday dinner is priced at $52 |
| 17 | What are different kids prices And what age kids are free |
Children aged up to 4 years dine for free For children aged 4 years and above, the price is $22 Full price applies to children above 10 years old |
| 18 | Does the Price per person includes alcohol and entertainment | The price per person covers the cost of food and entertainment. Please note that drinks are not included in this price |
| 19 | What menus are available for mid week dinner | For midweek dinner, we exclusively offer our Multi Cuisine Buffet & Brazilian skewers |
| 20 | What menus are available after 10pm | Our buffet service is available until 10 pm. After 10 pm, we offer a mixed platter option |
| 21 | Till what time is the kitchen kept open | The kitchen remains open until 10:30 pm |
| 22 | Till what time dinner is available | The last dinner booking is accepted until 10 pm, with the buffet service concluding at 10:30 pm |
| 23 | Can customer stay till late on weekends | Of course, Guests have the option to stay until midnight 12 Am on weekends for an extended dining experience |
| 24 | Do you offer Takeaway & Delivery | Regrettably, we do not provide takeaway or home delivery services at this time |
| 25 | Is RIO a Halal Restaurant | At RIO, we take pride in our commitment to sourcing Halal meat from certified butcheries. While we may not hold a 100% Halal certification, we ensure that our lamb, beef, and chicken meet the Halal standards, providing our customers with confidence in the quality and authenticity of our offerings |
| 26 | How many Soft drinks packages are available | We offer two soft drink packages: 1. Basic Soft Drink Package: $10 per person for a duration of 3 hours 2. Unlimited Juice & Soft Drink Package: $15 per person for a duration of 4 hours |
| 27 | What all soft drinks do you serve | We offer a selection of soft drinks including Coke, Sprite, Fanta, Lemon Squash, and Diet/Zero, alongside a range of juices such as Apple, Orange, Pineapple, and Cranberry |
| 28 | Is it safe for Muslim customers | We adhere to the dietary restrictions and cultural sensitivities of our Muslim clientele by refraining from serving pork or non-Halal items, such as Pork Belly and Sausage, upon their advance notification during the booking process |
| 29 | Do you use wine for cooking | We do not include wine in any of our cooking recipes |
| 30 | Do u have parking or Where is parking available | Regrettably, we do not offer parking facilities on-site. However, many customers opt to utilize public car parking stations in close proximity. For additional information on parking options, please refer to http://www.rios.com.au/#Parking
We suggest carpooling to avoid parking problems. |
| 31 | Is there a Ramp for differently abled or handicapped persons | Unfortunately, we do not have a ramp available. We do not have access for wheelchairs |
| 32 | Is there a lift accessible | Unfortunately, we do not have a lift accessible on our premises. Access to our facilities involves the use of stairs |
| 33 | Is there a disabled toilet | Unfortunately, we do not have a disabled toilet facility on our premises. We apologize for any inconvenience this may cause |
| 34 | How much deposit is needed | The deposit required varies based on group size: $50 for groups under 15 people, $100 for groups between 16 and 40 people, and $200 for groups exceeding 40 individuals |
| 35 | What is the reason asking deposit when booking | The purpose of requesting a deposit during booking is to mitigate the occurrence of no-shows and minimize the risk of seat vacancies and food wastage |
| 36 | What are the types of payments for deposit | We offer various methods for deposit payment: 1. Online fund transfer 2. Credit card payment at the restaurant 3. Payment by card or cash at the restaurant |
| 37 | Timings to pay deposits | Deposits can be paid during our operational hours from 9 am to 11 pm, or conveniently anytime via internet transfer |
| 38 | What is the surcharge for credit cards | A Card Service Fee of 1% is applicable to transactions exceeding $100 |
| 39 | Does Rio take Amex Card, Diners Club Card | Yes, Rio accepts American Express and Diners Club cards, exclusively for in-person transactions conducted at the restaurant |
| 40 | Do you have Refund Policy | As per our Refund Policy, refunds for deposits are provided if cancellations are notified at least 2 hours before the scheduled booking time |
| 41 | Can customer spilt bills and pay individually | Absolutely, we offer the convenience of splitting bills, enabling customers to pay individually as per their preference |
| 42 | What time food bill needs to be paid | The food bill must be paid before guests begin enjoying the buffet |
| 43 | Cut off time for final numbers of guests | The deadline for providing the final number of guests is 4.30 pm on the day of the booking |
| 44 | What is maximum seating capacity of the venue | Our restaurant comfortably accommodates up to 200 guests, with the capacity extending to 230 guests for functions |
| 45 | Till what time are kids allowed on party nights | Children are welcome to stay until late on party nights, however, they must remain seated and be accompanied by parents or guardians throughout the event |
| 46 | Which gift cards do you accept | We apologize, but we are currently unable to accept gift cards. We appreciate your patience and understanding regarding this matter |
| 47 | What days are shows in Rio | Experience the vibrant shows at Rio exclusively on Fridays and Saturdays |
| 48 | What time the show starts | The show commences between 8:00 pm and 8:30 pm |
| 49 | How long does the show go for | The show duration ranges from 30 to 40 minutes, and it includes audience participation |
| 50 | What is the regular DJ's Name | The DJs change every week |
| 51 | What music does DJ play | Mostly English & Latin music is played, but Bollywood and Punjabi songs are also played upon request |
| 52 | What show performed on Friday & Saturday | The Brazilian and Latin Show is performed on Fridays and Saturdays |
| 53 | What time does DJ start | The DJ starts immediately after the show ends |
| 54 | Does Rio have a stage for shows | Yes, Rio has a stage for shows, located in the middle of the restaurant |
| 55 | Can we bring our own music for dance floor on weekends | Yes, you can bring your own music for the dance floor on weekends |
| 56 | Can we bring in drinks for functions / large groups | Sorry, bringing in drinks for functions or large groups is not allowed |
| 57 | How much is BYO charge | Sorry, BYO is not allowed, therefore there is no BYO charge |
| 58 | Do you charge for BYO Cake | Customers are welcome to bring their own cake. There are no charges for this service |
| 59 | Is the BYO Cakeage charged per cake or per person | There is no cakeage charge |
| 60 | If we want the celebration cake to be cut after 10.30pm | Not a problem, that's Fine |
| 61 | What is the Cash Bar & Bar Tab | Cash Bar: Guests purchase drinks at their own expense by paying at the bar Bar Tab: Drinks are served to the table by a waiter; service stops when the tab amount limit is reached |
| 62 | For a Bar Tab - what things are needed before starting Tab | Before starting a Bar Tab, either a prepaid spend limit is required or a credit card and driving license is needed as security |
| 63 | What is the agreed age of drinking | The agreed age for drinking is 18 years and above |
| 64 | If half table wants Soft drinks package and the other half wants alcohol package How will they be charged | Sorry, we do not offer any alcohol packages |
| 65 | Do you sell bottles of spirits | We do not offer bottle service. Only 30ml pegs are available |
| 66 | Can we buy bottle of Wine from the bar | Yes, we sell wine bottles at the bar |
| 67 | What are wristbands used for. And how much are each | Wristbands will be provided to those who open a Bar Tab. The bands are provided free of charge |
| 68 | What types of alcohol are served | Rio serves a variety of alcoholic beverages including beers, spirits, RTDs (Ready-to-Drink), wine, sparkling, and cocktails |
| 69 | How many Alcohol packages are available | Sorry we do not promote alcohol packages |
| 70 | What is the price of buffet with alcohol included | The price per person includes only the food. Alcohol must be paid or billed separately |
| 71 | Can a customer come only for drinks after the show | Yes, customers are welcome to join us exclusively for drinks |
| 72 | Are there any open air spaces | The restaurant is located on Level 1 and is enclosed from all sides. There are no open air balconies in Rio |
| 73 | If a group of 20 customers books at 9pm on a saturday, what menus can be offered | The buffet is available until 10:30 pm. After that, we can offer mixed platter |
| 74 | What is minimum number of customers required for a buffet on weekday | There is no minimum number of customers required for a buffet on weekdays |
| 75 | Can a customer book a private function on a Friday or Saturday | Yes, you can book private functions on all days |
| 76 | What if a table of 20 people is booked. and 2 people does not want to eat and pay | Payment will be required for the full booking of 20 people, even if 2 individuals choose not to eat |
| 77 | Can we reach till 9pm | No problem! The buffet is open until 10:30 pm |
| 78 | How many High Chairs / Baby seats do you have | Certainly! We have a total of 6 high chairs ready for use |
| 79 | Can we bring in Pram / stroller | Absolutely, you're welcome to bring prams, strollers or portable booster seats for your baby |
| 80 | If a booking is for a function of 60 people in mid week then how much is cost of Belly dancer and a DJ | We can provide free midweek entertainment for a minimum of 100 guests In this case, there will be no charges for the belly dancer and DJ; it is complimentary However, for bookings under 100 guests, you will need to pay for the entertainment |
| 81 | What is the minimum number to book for a private function on a Saturday Lunch | The minimum number to book for a private function on a Saturday lunch is over 40 people |
| 82 | Does Rio do Catering | Yes, Rio offers outside catering services |
| 83 | What menu is available for catering | The catering menu offers a variety of options including Indian cuisine, continental dishes, and grilled skewers |
| 84 | Who picks up or delivers the catering | We can arrange for delivery of the catering |
| 85 | For how many people minimum, the entire venue can be booked on Thur, Friday, Saturday, Sunday Dinner | The entire venue can be booked for a minimum of 70 to 100 people for dinner on Thursday, Friday, Saturday, and Sunday |
| 86 | What information do you need for a function booking quote | The information required for a function booking quote includes the number of guests, date, time, booking name, phone number, email, and event or occasion name |
| 87 | If 3 people do not want to pay because they are coming after the Buffet | No charge if they're coming after the buffet is removed. They can still join for drinks |
| 88 | If a table is booked for 20 people and only 15 turn up. How many people will be charged | All 20 people will be charged unless a reduction in numbers is notified |
| 89 | Is there a strict dress code for weekend parties, What is not allowed | Smart casual attire is acceptable. However, please note that slippers and thongs are not permitted |
| 90 | Can we wear shorts, singlet and sneakers | No, shorts, singlets, and sneakers are not allowed |
| 91 | How much does entertainment costs for week days | The entertainment is complimentary for bookings of 100 guests or more on weekdays. For bookings with less than 100 guests, customers will need to pay for the entertainment |
| 92 | On what days can a customer book for private or full venue | Customers can book for private events on all days Mondays to Sunday |
| 93 | How much is tap drinking water | Tap drinking water is provided free of charge. Sealed Bottled water is $3.50 |
| 94 | Can we still come if running few minutes late on weekends | No problem, You are still welcome to come. Please note that the buffet closes at 10:30 |
| 95 | How much is a bunch of 5 balloons | Regrettably, we do not offer balloons for sale |
| 96 | For vegetarians, what are the replacement foods in the buffet | We have a rich selection of vegetarian dishes available in our buffet to ensure a delightful dining experience for our vegetarian guests |
| 97 | If a group of 15 people is vegetarian or vegan, can they order from Ala Carte menu | If a group of 15 people adheres to a vegetarian or vegan diet, they are encouraged to explore the wide variety of vegetarian dishes featured on our buffet. Please note that we do not accommodate separate orders. Our buffet menu encompasses a diverse range of cuisines, including Indian and Continental options |
| 98 | Can big groups payment be made on the day of booking in the restaurant | We kindly request a deposit to secure bookings for large groups. However, the remaining balance can be settled conveniently on the day of the event |
| 99 | Do you have private section for small groups of 50 people | We don't have a designated private section.
Our space is a large hall without partitioned areas for private groups. However, for larger groups, we can arrange seating on the other end / side of the dance floor |
| 100 | Can we sit near the dance floor, Do you take Seating requests | Seating requests can be noted; however, actual seating arrangements are based on availability |
| 101 | Can we order cake in the restaurant | A cake can be pre-ordered with prior booking required. We arrange it from an external source |
| 102 | Can we bring our own decorations for the table | Yes, you are welcome to bring your own decorations for the table |
| 103 | What decoration(s) are not allowed | Confetti and party poppers are not allowed |
| 104 | For how many people booking can the discounts be given | Discounts are exclusively offered for bookings accommodating more than 50 guests |
| 105 | Can we take left over food home | Regrettably, taking leftover food home isn't feasible since we operate as a buffet-style restaurant |
| 106 | Is the restaurant authorized to sell alcohol | Absolutely! Our restaurant is licensed to serve alcohol, ensuring a delightful dining experience with your favorite drinks |
| 107 | Are we allowed to take drinks to the dance floor | For safety reasons, we ask that you do not take drinks, including glasses and bottles, onto the dance floor. Please leave your beverages on your table |
| 108 | I have severe allergies. Can you ensure my meal is safe to eat? | While we take every precaution to accommodate dietary restrictions, we cannot guarantee a completely allergy-free dining experience due to the potential presence of trace allergens in our working environment and supplied ingredients. For severe allergies, we encourage you to speak to our manager upon arrival to discuss your specific needs and concerns. |
| 109 | Does Rio have free WiFi | Yes, complimentary WiFi is available for all customers |
| 110 | Does Rio offer Hookah/Shisha | Sorry, we do not offer Hookah/Shisha services |
| 111 | Does Rio provide catering services for weddings | Yes, Rio provides catering services for weddings & functions |
| 112 | Does Rio provide audiovisual equipment for private events | Yes, Rio provides audiovisual equipment for private events upon request |
| 113 | Does Rio offer special packages for private events | Yes, Rio offers special packages for private events, including catering, entertainment, and decorations |
| 114 | What types of entertainment are available for private events | Rio offers a variety of entertainment options for private events, including live music, DJs, dancers, and more |
| 115 | Can customers bring their own entertainment for private events | Yes, customers can bring their own entertainment for private events |
| 116 | Does Rio have a dance floor for private events | Yes, Rio has a dance floor available |
| 117 | Does Rio have any partnerships with hotels for accommodation | There are a large number of Hotels and serviced apartments, it is walking distance from Rio |
| 118 | Whom can I address complain(s) or concern(s) | Please inform the Manager Incharge of any concerns before leaving. They will promptly address them |